Privacy Policy

Privacy Policy

Last updated: August 31, 2025

This Privacy Policy describes how Pet Supplies Accessories (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from petsuppliesaccessories.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will update the “Last updated” date at the top of this page. Continued use of our Site after any updates constitutes your acceptance of the revised Privacy Policy.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from a variety of sources, as outlined below. The information we collect depends on how you interact with us and our Site.

In addition to the uses described below, we may use your information to communicate with you, improve our Services, comply with legal obligations, enforce our Terms of Service, and protect our rights and users.

What Personal Information We Collect

Information We Collect Directly from You

You may provide us with personal information when using our Services, including:

  • Contact details: name, address, phone number, and email address

  • Order information: billing and shipping details, payment confirmation, and purchase history

  • Account information: username, password, and security details

  • Customer support communications: messages or details shared when contacting us

Certain features may require specific personal information. You may choose not to provide this information, but doing so may limit your access to certain services.

Information We Collect Automatically

We automatically collect certain information about your device and usage when you visit our Site (“Usage Data”) using cookies, pixels, and similar technologies.

This may include:

  • Device type and browser information

  • IP address and network details

  • Pages viewed, time spent, and interactions on our Site

Information We Obtain from Third Parties

We may also collect information about you from trusted third-party sources such as:

  • E-commerce platforms (e.g., Shopify) for order processing and store management

  • Payment processors for secure payment transactions

  • Analytics and advertising partners for site optimization and marketing performance

All third-party partners are required to handle your information in accordance with applicable privacy laws.

How We Use Your Personal Information

  • Providing Products and Services:
    To process orders, manage your account, handle shipping and returns, and fulfill purchases.

  • Marketing and Advertising:
    To send promotional communications, personalize content, and display relevant ads.
    (For EEA residents, this is based on our legitimate interest per Art. 6(1)(f) GDPR.)

  • Security and Fraud Prevention:
    To protect our Site, detect fraudulent activity, and ensure safe transactions.

  • Customer Support and Improvement:
    To respond to inquiries, improve service quality, and enhance user experience.

Cookies

We use cookies and similar technologies to operate and enhance our Site.
For detailed information about Shopify-related cookies, visit: https://www.shopify.com/legal/cookies.

You can manage or disable cookies via your browser settings, though doing so may impact site functionality.

Our Site recognizes the Global Privacy Control (GPC) signal to respect your privacy choices. To learn more, visit https://globalprivacycontrol.org/.

How We Disclose Personal Information

We may share your information with:

  • Vendors and service providers (payment processors, shipping partners, analytics, IT support)

  • Business and marketing partners to offer relevant services and promotions

  • Affiliates and corporate entities within our business group

  • Legal authorities when required to comply with applicable law or defend our rights

We do not sell or disclose sensitive personal information without consent.

Children’s Data

Our Services are not directed at children, and we do not knowingly collect data from anyone under 16.
If you believe a child has provided us with personal data, contact us to request its deletion.

Security and Retention

We use secure, industry-standard measures to protect your information.
While no system is completely secure, we take appropriate steps to prevent unauthorized access.

We retain personal data only as long as necessary to fulfill our obligations, provide Services, and comply with legal requirements.

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access / Know – Request details of the data we hold about you

  • Delete – Request deletion of your data

  • Correct – Request correction of inaccurate data

  • Data Portability – Request transfer of your data to another provider

  • Opt-out – Request not to have your data sold or shared for marketing purposes

  • Restrict Processing – Request limits on how we use your information

  • Withdraw Consent – Withdraw consent for processing where applicable

To exercise your rights, contact us at contact@petsuppliesaccessories.com

We may verify your identity before processing your request as required by law.

Complaints

If you have concerns about how we handle your personal data, please contact us.
If you are in the EEA, you may also file a complaint with your local data protection authority.

International Users

Your personal information may be processed outside your country of residence, including in the United States.
When transferring data internationally, we rely on recognized mechanisms such as the EU Standard Contractual Clauses to ensure data protection.

Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us:

Email: contact@petsuppliesaccessories.com

 Address: 8835 Knight Road, Houston, TX 77054, US

For the purposes of applicable data protection laws, Pet Supplies Accessories is the data controller of your personal information.