Exchanges & Cancellations Policy
Exchanges & Cancellations Policy – Pet Supplies Accessories
At Pet Supplies Accessories, your satisfaction is our top priority. If your item arrives defective, damaged, or there was an error during production or shipping, we’ll be happy to assist you with an exchange.
Eligibility for Exchange
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Exchanges are accepted only for items that are defective, damaged, or incorrectly shipped.
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To request an exchange, please contact our customer service team via email at support@petsuppliesaccessories.com within 24 hours of placing your order.
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After this 24-hour window, your order will be locked for processing, and exchanges can no longer be accepted.
How to Exchange
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Email Us: Send an email to support@petsuppliesaccessories.com with your order number and a brief description of the issue.
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Review Process: Our support team will review your request and, if approved, provide you with the return address and next steps.
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Exchange Processing: Once we receive your returned item, we’ll send a replacement item at no additional cost.
Cancellations
We understand that sometimes you may change your mind after placing an order. We’ll do our best to accommodate cancellation requests within our processing timeframe.
Eligibility for Cancellation
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Orders can be cancelled within 2 hours of placing the order.
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After this 2-hour window, your order is automatically sent for processing and can no longer be cancelled.
How to Cancel
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Email Us: Send a cancellation request to support@petsuppliesaccessories.com with your order number and details of the change.
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Confirmation: Once your cancellation is processed, you’ll receive an email confirmation.
Important Notes
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Once your new order is placed, our system will automatically cancel your previous order and issue a 100% refund.
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Please contact us immediately if you wish to modify or cancel your order within the eligible timeframe.
Contact Us
If you have any questions about exchanges or cancellations, our team is always here to help:
📍 Address: 8835 Knight Road, Houston, TX 77054, US
📧 Email: support@petsuppliesaccessories.com
We’re here to ensure your shopping experience with Pet Supplies Accessories is easy, secure, and worry-free!